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We endeavour to make your shopping experience as easy and comfortable as we can. We hope that the information on this page will help to explain any questions you might have. If you have any questions or comments for us, please contact us.
What is the difference between alpaca fleece and sheep's wool? Alpaca fleece is much softer and warmer than wool. It is lanolin-free, so many people with wool allergies can comfortably wear alpaca fleece. Each strand of fleece is hollow, allowing for a breathable fiber that provides super insulation. This thermal quality allows for garments that are light-weight but still very warm.
What are the differences between the grades of alpaca fleece? Where applicable, the grade of the alpaca fleece used to make the product is listed with that product's page. Fleece is graded for its fineness (diameter of the fibre shaft) and is measured in microns (μ) which is a millionth of a metre. The lower the micron number, the finer the fleece. To give you a sense of the fineness of alpaca fleece, human hair averages around 50-75 μ.
Can I machine wash my product? Yes, you can, although special care must be taken not to agitate it. Make sure that the wash water is the same temperature as the rinse water. You can wash your product in hot water if you wish, but make sure that the rinse water is the same temperature, or let the item cool between washing and rinsing. Our advice is to use cold water for both (and save on your water heating bill.) How do I machine wash my product?
Can I put my product in the dryer? Do NOT put in a dryer. Natural fibres such as alpaca will shrink and felt in a dryer. Unless shrinking and felting is your desired outcome, always hang or lay flat to dry.
How do I care for my Duvet? A good duvet is an investment that will last you for years to come. Occasional airing your duvet outside on a sunny, dry day will keep your duvet fresh and clean.For the most part, this is all you need to do. We recommend that you wash it as seldom as possible. If you do need to wash it, follow the instructions below: Front Load Washer (recommended) : Choose the “hand wash” cycle. Use cool water and a mild natural soap. When finished, run it again on a spin cycle to make sure most of the water is out. Hang to dry. Top Load Washer (extra large tub) : Fill your machine with cool water and mild natural soap. Add the duvet, let soak for 5 – 10 minutes and then plunge it up and down by hand to clean it. Turn the dial to spin and spin the water out. Allow the machine to fill again for the rinse but but don't allow machine to agitate. Plunge up and down again and then turn the dial to spin. Hang to dry. Dry Cleaning : Use an environmentally friendly dry cleaner.
What is an account and how do I set one up? With an account, the ease of the check-out process is facilitated by having the information automatically entered into the forms simply by first signing into your account. Financial information such as credit card numbers is not gathered or retained by Alpaca Stop. If you wish to set up an account for the first time, you will have the option to do so during the check-out process. How do I log into my account? You may sign into your account by clicking the “Login/out” link at the top of the screen of most pages on this site. Your username is your email address and your password would have been one set up by you. If you have forgotten your password, it can be reset. Once you have signed in, you will see your name appearing at the top of the screen. To view the information in your file or to change any of the information, click on your name to edit your profile. Do I need to have an account to buy products from your site? No, making an account is purely optional. I signed up to get promotional emails from your AlpacaStop, but no longer wish to get them. How do I take myself off the list? If you have previously subscribed to receive notices of promotions and new products from Alpaca Stop but would now like your email address removed from this list, just click here and enter your email address. It will automatically be removed from the list. How do I know what size to buy? We have sizing charts for socks, mitts, and hats/headbands on our sizing page. Click Here to view them.
What are my payment options? For your ease of shopping, credit card payments are accepted through PayPal. You can use PayPal even if you don’t have an account set up with them. At time of checkout, you will be redirected to the PayPal website to make your payment. The online transactions are protected by and kept secure through the use of SSL (Secure Socket Layers). For further information, visit www.paypal.com. Orders can also be paid by cheque or money order. The order will be shipped once the cheque or money order has been received and cleared. Note: GST or HST is charged to orders shipped within Canada. Orders shipped within Ontario are also subject to PST (or Retail Sales Tax). How do I make returns? We hope that you will be quite happy with your purchases from us. However, if you are not completely satisfied with your purchase, return it to us within 30 days of making your purchase for a full refund or exchange. Items should be in good condition and not used or worn. Please include an explanation for the return either with the item or by contacting us. Return shipping fees are not refunded. Return Address: Calypso Moon Alpacas |
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Copyright © 2007 Calypso Moon Alpacas |
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